Table 1. Defining organisational professionals (Löfgren & Hall, 2026).

Organisational professional	Front office	Back office
Managerial level	Occupational managers (senior doctors, head teachers etc.)	Senior management team1)
Professional	Street-level bureaucrats	Corporate services1)
Clerical, technical	Front desk staff	Office clerks, maintenance, ICT support etc.

ICT (Information and Communication Technology).
ICT, information and communication technology.