Table 5. Validity test & reliability test results

Component		1	2	3	Cronbach’s alpha
Usability	US4	0.268633	0.805613	0.354586	0.944
	US1	0.361821	0.778066	0.193234
	US5	0.218751	0.769771	0.353678
	US2	0.379847	0.765941	0.280167
	US6	0.327463	0.74336	0.358639
	US3	0.294745	0.709001	0.394381
Information quality	IQ3	0.839134	0.290825	0.258531	0.957
	IQ2	0.825788	0.249528	0.271604
	IQ4	0.823389	0.354255	0.24541
	IQ6	0.818589	0.345057	0.243968
	IQ5	0.797743	0.387211	0.202372
	IQ1	0.760108	0.155756	0.357082
	IQ7	0.725733	0.234123	0.346242
Service interaction quality	SQ4	0.326584	0.279933	0.826002	0.937
	SQ3	0.293423	0.277832	0.819608
	SQ5	0.444434	0.331880	0.708980
	SQ2	0.155237	0.421322	0.682964
	SQ6	0.376003	0.396467	0.647017
	SQ1	0.423352	0.416763	0.637688
Eigen value		5.799	4.883	4.348
Explanation (%)		30.523	56.224	79.108
KMO (0.938)

KMO, Kaiser-Meyer-Olkin.